Metaphoria Return & Refund Policy

Metaphoria items are made-to-order through our print-on-demand production partner. Because products are custom-produced after you order, we have a limited return/refund structure.

All Sales Are Final (Except for Quality Issues)

We do not accept returns or exchanges for:

• Wrong size ordered

• Change of mind

• Ordering the wrong item

• Style/color preference

• Delivery delays once the package is in the carrier’s hands

What We Do Cover (Reprint or Refund)

We will replace (reprint) your item or issue a refund if it arrives:

• Damaged

• Defective

• Misprinted

• Different from what you ordered (wrong item/variant)

Normal Variations (Not Defects)

Because items are printed to order, the following are considered normal and are not eligible for refund/return:

• Slight color differences between screen and print

• Minor print placement differences

• Minor variations in garment texture/feel between production batches

Report a Problem (Required)

You must contact us within 14 days of delivery to be eligible for a reprint or refund.

Email: metaphoriahouse@gmail.com

Include:

• Order number

• Clear photos showing the issue

• Photo of the shipping label/packaging (recommended)

If approved, we will provide a free replacement or a refund at our discretion based on the issue.

Claim Conditions

We may refuse a replacement or refund if:

• the item shows signs of wear, washing, damage from misuse, or alterations

• the issue is reported after 14 days from delivery

• photos provided do not clearly show the defect/damage

Refund Timing

Approved refunds are sent to the original payment method.

• Allow 3–10 business days after approval (varies by bank/provider)

• Shipping fees (if charged) are non-refundable unless the error is ours

Cancellations / Order Changes

Orders go into production quickly.

• Contact us immediately if you need to cancel or change an order.

• Once production has started or the order has shipped, we cannot cancel, edit, or reroute it.

Wrong Address / Returned Packages

Customers are responsible for entering a correct shipping address.

If a package is returned due to an incorrect address, failed delivery, or being unclaimed:

• We can reship it (additional shipping may apply), or

• Refund the order minus shipping/handling where applicable.

Lost in Transit

If tracking has not updated for an extended period or the carrier confirms the package is lost, contact us at metaphoriahouse@gmail.com and we’ll help determine next steps.

Returns Without Authorization

Do not mail items back unless we explicitly approve it in writing. Unapproved returns may not be processed.

Contact

Email: metaphoriahouse@gmail.com
Business name: Metaphoria
Available upon request